Permit Technician I (6321)
Role Description:
Under direct supervision, the Permit Technician I performs a wide variety of routine paraprofessional, technical, administrative and specialized work involved in receiving and reviewing building, electrical, plumbing and related permit applications for completeness; processing records requests; creating inspection records; making appointments; maintaining field inspection lists; accepting and processing complaints from residents: processing payments in-person and online; providing routine permit-related information concerning building permit requirements, codes, ordinances and inspection procedures; and processing and issuing permit applications for plumbing, electrical, mechanical, street space, and building permits without plans.
The essential functions of this job include the following:
- Receives and reviews permit applications and related documentation for completeness; receives request for records and processes routine requests.
- Interacts directly with project sponsors, permit expediters, contractors, the general public and other department representatives relative to DBI process, permit routing, report requests, inspection scheduling, special inspections, complaints and code violations.
- Researches public records with regard to construction drawings, permits, complaints and notices of violations, calculations, soil reports and legal descriptions.
- Performs routine entries into the department’s cashiering system and other computer based systems, ensuring accuracy in all data including street names, names of owner(s) project sponsor(s) and design professionals, characteristics of the projects, fees and payments, and permit contractor’s information
- Records, logs, compiles and maintains various permit, complaint, and Notice of Violation related files, data, documents, plans and reports.
- May use fee schedules and designated calculation methodologies to determine value and calculate and access preliminary and final fees; collects, records and balances permit related monetary transactions. Processes applicable charges, handles cash, checks and other forms of payment, performs initial reconciliation of receipts and reconciles entries with the Permit Tracking System.
- Receives a variety of routine problems and complaints and directs them to appropriate division and staff. May produce routine correspondence requiring knowledge of department operations, policies, procedures, regulations and ordinances as directed by the supervisor.
- Preparation of hearings and dissemination of information by compiling complaint related files and conducting property research.
- Monitor specialized email accounts and respond as appropriate.
How to qualify
Experience:
Two (2) years of verifiable clerical experience including interacting with the public, preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.
Substitution:
Completion of a clerical training program of at least two-hundred and forty (240) hours may substitute for six (6) months of the required experience.
Completion of fifteen (15) semester or twenty-four (24) quarter units of coursework from an accredited college or university may substitute for six (6) months of the required experience.
Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Selection Procedures
Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Written Test (Weight: 100%): Qualified candidates will be scheduled for the written test which is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: Knowledge of standard alphabetical, numerical and chronological filing systems; knowledge of basic office operations; ability to receive and direct day-to-day problems and/or complaints encountered by staff, the public and other in the course of handling office operations and procedures; and ability to explain, interpret and apply routine and specialized information, polices, and governmental guidelines and regulations to departments, staff, the public and/or others; learn, understand and apply various state and local laws, codes, ordinances and regulations.
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law.
However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.
Certification Rule:
The certification rule for the eligible list resulting from this examination will be Rule of 10. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.
Additional Information Regarding Employment with the City and County of San Francisco:
